A possible reason might be that your Evrotrust registration is not completed, and the entered details are not confirmed. For this purpose, enter the six-digits code which you have received via email or SMS.
If you have missed this step during your registration, please go to the “Settings” menu, where the missing confirmations are marked.
Unsuccessful registration with Evrotrust can be due to other factors as well, such as expired identity document, discrepancies between the photos on the identity document and the one that you have taken now (selfie) and others.
Please note that access to Allianz Bulgaria’s portals is granted only after completing the registration process in the Evrotrust application.
Creating a profile with username and password is necessary only for customers who are foreign persons.
To login to your customer profile in My Allianz and My pension portals, if you have a Personal Identification Number, it is necessary to enter either: your Personal Identification Number, your phone number, or your email address. After that you need to confirm the login request via Evrotrust application.
To download the documents, it is necessary to permit the pop-up windows on your browser for Allianz’s portals.
- For Google Chrome: Settings > Advanced settings > Content settings > From there allow “Pop-ups and redirects”
- For Mozilla Firefox: Settings > “Privacy and security” > Permissions > Remove the check on “Block pop-up windows”
- For Microsoft Edge > Settings > Cookies and site permissions > Pop-ups and redirects > Turn off “Blocked”