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Security and protection

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SMS Alert
SMS Alert – you receive a notification via SMS about the activities on your account
SMS Notification
SMS Notification – you receive a notification via SMS  immediately after a payment with your card
Safe Card insurance
Safe Card insurance – protect your cards, keys and documents
3D Secure
3D Secure – additional personal password for payments on the Internet for maximum security

We offer you an insurance program specially developed for the security of your bank card called Safe Card. The product is offered for both debit and credit cards issued by Allianz Bank Bulgaria as a preventive measure against abuse in case of theft or loss. Safe Card insurance provides additional protection for your money, personal documents and keys anywhere in the world, for only 4 stotinki a day.

Benefits of the Safe Card insurance:

  • The insurance is valid worldwide
  • Safe Card is offered by the leader in insurance ZAD Allianz Bulgaria
  • You choose the sum insured
  • You have the right to conclude insurance for any debit or credit card issued to an account of yours

Coverage of the Safe Card insurance:

  • Safe Card guarantees security in case of an attempt to illegally withdraw or pay with a stolen or lost card
  • Recovery of personal documents – ID card, driver’s license or passport – stolen or lost with the bank card
  • Recovery of keys for home, car and bank safe.

We offer you three options of the Safe Card insurance:

Insurance coverage

Option I

Option II

Option III

Total sum insured, incl.

BGN 1 600

BGN 2 400

BGN 4 400

1.

BGN 1 200

BGN 2 000

BGN 4 000

2.

BGN 100

BGN 100

BGN 100

3.

BGN 300

BGN 300

BGN 300

Price (insurance premium) for one year

BGN 15.60

BGN 21.70

BGN 36.60

Validity of the Safe Card insurance:

The Safe Card insurance is valid from the moment of conclusion until the expiration of the specified debit or credit card.

The insurance premium is for a period of one year. Upon expiration of the one-year period, the bank automatically accrues the insurance premium for the next one-year period, every year until the expiration of the insurance. That way, as long as your card is valid, you have a valid insurance.

You can conclude a Safe Card insurance at the nearest Allianz Bank Bulgaria office at any time during the validity of your card, as well as during its issuance.

For detailed information and consultation, welcome to the most convenient for you financial center of Allianz Bank Bulgaria.

 
3D Secure is a debit and credit card service that provides a high level of security when paying online. For each transaction initiated through a virtual 3D POS terminal, the bank generates and sends to the mobile number specified by the cardholder a unique secret code which serves to confirm the payment. The code is valid for up to 15 minutes from the moment of its generation and can be used only for the transaction for which it was generated.  

Credit cards issued by Allianz Bank Bulgaria are pre-registered for the service, and debit cards can be registered at the cardholder’s request or automatically within one working day from the moment of the first transaction on the Internet. The service is completely free for cardholders of Allianz Bank Bulgaria.

The secret transaction confirmation code is sent via SMS with the following content:

Vashata ednokratna parola za VbV/SecureCode e 132188 (za plashtane s kod XGEJ) (Your one-time password for VbV / SecureCode is 132188 (for payment with code XGEJ))

The six digits in the text of the SMS represent the secret code and should be entered in the field provided for this purpose when making a transaction. The four letters represent the payment code and serve to link the SMS message to the specific payment – this code is displayed at the top of the web page together with the last four digits of the mobile number to which the SMS with the secret code was sent. The message on the website reads as follows:

For the payment with the letter code XGEJ, enter the six-digit password received via SMS on your mobile phone ******5658.

In the given example, the digits 5658 represent the last four digits of the mobile number to which the SMS was sent.

You can request the generation and sending of a new secret code for the same transaction by selecting the “Generate a new password” option located just below the secret code entry field.

Important features of the service:
 
  • It is necessary to provide the bank with a mobile phone number issued by a Bulgarian mobile operator;
  • SMS is also sent in cases when the number is in roaming;
  • With three consecutive incorrectly entered secret codes, the bank blocks the sending of new codes. In this case, you should visit a bank office to request unblocking of the service;
  • Upon generation of a new secret code for the same transaction three times, the bank blocks the sending of new codes. In this case, you should visit a bank office to request unblocking of the service.
Cards that have been registered for the service using a fixed secret code will be automatically subscribed to receive a secret code via SMS.

3D Secure for secure payments on the Internet!

With the SMS Alert service of Allianz Bank you receive an SMS message to a specified mobile phone number for each transaction performed by you with a current account, credit card, debit card, savings card and all types of fixed-term deposits.

You receive an SMS within 10 minutes after performing an operation of the following types:

  • deposit to / withdrawal from current account, credit, debit and savings card;
  • received / ordered cash or non-cash transfer from a current account;
  • withdrawal from an ATM;
  • payment of bills at an ATM
  • withdrawal at POS in a bank
  • payment at POS with a merchant
  • payment on the Internet
  • withdrawal / deposit on fixed-term deposit
  • installments on loans and credit cards

Each message contains detailed information about the performed transaction:

  • Account with which the operation was performed
  • Amount and currency
  • Beneficiary
  • Result of the operation

Amount available on the account after the transaction.

In order to use the Allianz Bank Bulgaria service, you must have a card issued by Allianz Bank Bulgaria, a current account opened with the bank or a fixed-term deposit.

The price of each generated alert depends on the prepaid number of messages:

  • 50 messages with a unit price of BGN 0.12 – total value BGN 6.00
  • 150 messages with a unit price of BGN 0.12 – total value BGN 18.00
  • 500 messages with a unit price of BGN 0.10 – total value BGN 50.00

General conditions for registration and use of the services "SMS Notification" and "Allianz electronic reports" valid until 15.01.2017.

General conditions for registration and use of the services "SMS Notification" and "Allianz electronic reports" in force from 16.01.2017.

With the SMS Notification service of Allianz Bank you receive an SMS message to a specified mobile phone number for each transaction performed by you with a debit, savings or credit card.

You receive an SMS within 10 minutes after performing the following transactions:

  • withdrawal from an ATM;
  • payment of bills at an ATM;
  • withdrawal at POS in a bank;
  • payment at POS with a merchant;
  • payment on the Internet.

Each message contains detailed information about the performed transaction:

  • Card with which the operation was performed;
  • Amount and currency;
  • Device on which the payment was made;
  • Result of the operation.

In order to use the service, you need to have a debit, savings or credit card issued by Allianz Bank. After signing an additional agreement to the bank card contract, you will receive an SMS for each operation performed through the specified card. The price of each generated message is BGN 0.15 incl. VAT.

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