Upon occurrence of an insured event covered under this policy the Insured must:

• To inform within 3 days upon the occurrence or establishment of the event the Insurer on the phone numbers indicated in the policy;
• To inform in writing within 3 days upon the occurrence of the insured event the tour operator/travel agent with whom the tourist trip or plane ticket is booked or paid;
• According to the type of insurance cover (cancellation or termination of an organized trip, cancellation of a plane ticket), in order to file a claim, the Insured must, within five (5) business days      from the date of submittal of a request to the tour operator to cancel an organized trip or a plane ticket or from the date of return in the Republic of Bulgaria in the event of termination of an organized trip, send to the Insurer the following documents:
    
  
•  In case of cancellation of an organized trip:
  
• Application form of the Insurer;
• Insurance policy (original);
• Organized trip contract (original);
• Financial document certifying payments made to a tour operator/travel agent providing the tourist service;
• Document by the tour operator/travel agent confirming the date of notice of the cancellation of the trip or the plane ticket as well as the sums reimbursed to the Insured from the price of the organized trip or ticket;
• Documents evidencing the occurrence of any of the events specified in the policy and the consequences thereof, namely:
      detailed medical documentation, including case history; patient charts; death certificate and certificate of heirs; document certifying kinship (birth certificate, marriage certificate, etc.); document certifying cohabitation (address registration); employment contract termination order; divorce claim; subpoena to take part in any court and/or pretrial proceedings; document issued by a proper law enforcement authority;
      In the event of termination of an organized trip, apart from the documents above, also:
• Document obtained from the tour operator/travel agency confirming the date of termination of the trip and specification of the services provided for in the organized trip contract that have not been used by the Insured;
• Passenger tickets for the return in the Republic of Bulgaria and documents evidencing indisputably the date of interruption of the tourist trip (confirmation from the tour operator, letter from the hotel the Insured has been staying at, etc.);
      In the event of cancellation of a plane ticket, apart from the documents specified above, also:
• A plane ticket and in the event of a rebooking - the newly issued ticket;
• Document obtained from the tour operator or the ticket issuer confirming the date the Insured gave notice about the cancellation of the plane ticket and the cancellation conditions according to the tariff plan of the relevant air carrier.